Privacy Policy

We believe transparency builds trust. This policy explains exactly how TechraStream handles your personal information when you work with us.

Last Updated:
March 15, 2025

Information We Collect

When you reach out to TechraStream or work with our testing team, we collect information that helps us provide better software validation services. Here's what we gather and why:

Contact Information

Your name, email address, phone number, and company details. We need this to communicate about your projects and send you reports.

Project Information

Details about your software applications, testing requirements, deadlines, and technical specifications. This helps us understand what kind of validation work you need.

Technical Data

When we test your applications, we collect screenshots, error logs, performance metrics, and bug reports. This information stays within our secure testing environment.

How We Use Your Information

Your information helps us deliver thorough manual testing services. We don't sell your data or use it for marketing campaigns you didn't ask for.

  • Conduct comprehensive testing on your software applications
  • Generate detailed bug reports and validation documentation
  • Communicate project updates and testing results
  • Schedule testing sessions and coordinate with your development team
  • Provide technical support during the testing process
  • Improve our testing methodologies based on project feedback

We never share your software details, testing results, or business information with other clients or third parties without your explicit permission.

Data Protection and Security

Software testing often involves sensitive application data, so we take security seriously. Our team follows strict protocols to protect your information.

Secure Testing Environment

All testing happens in isolated, encrypted environments. We use VPN connections, secure file transfers, and access controls to prevent unauthorized access to your applications.

Data Encryption

Your files and communication are encrypted during transfer and storage. We use industry-standard encryption protocols and regularly update our security measures.

Team Access Controls

Only team members assigned to your project can access your application data. Everyone signs confidentiality agreements and receives security training.

Your Rights and Choices

You have control over your personal information. Taiwan's Personal Data Protection Act gives you specific rights, and we respect those completely.

  • Request copies of all data we have about you or your projects
  • Ask us to correct any incorrect information in our records
  • Request deletion of your data when our testing relationship ends
  • Limit how we process your information for specific purposes
  • Withdraw consent for data processing at any time
  • Receive your data in a portable format if you switch testing providers

To exercise these rights, just email us at info@techra-stream.com. We'll respond within two weeks and walk you through the process.

Data Sharing and Third Parties

We keep your information within TechraStream whenever possible. Sometimes we need help from trusted partners, but only when necessary for your testing projects.

Service Providers

We work with cloud storage providers, communication tools, and security services that help us deliver testing services. These companies sign strict confidentiality agreements and can only use your data as we direct them.

Legal Requirements

If Taiwan authorities require it for legal proceedings, we may need to share information. We'll notify you unless the law prevents us from doing so.

We never sell your data to marketing companies or share it for purposes unrelated to your testing projects.

Data Retention

We keep your information only as long as needed for testing services and legal requirements. After that, we securely delete everything.

  • Active project data: Kept during testing and for 90 days after project completion
  • Test results and reports: Stored for one year unless you request longer retention
  • Contact information: Maintained for two years after last project interaction
  • Financial records: Kept for seven years as required by Taiwan tax law
  • Application screenshots and logs: Deleted within 30 days of project completion

You can request earlier deletion of your data. We'll accommodate this unless we have legal obligations to retain certain records.

International Data Transfers

Our testing team operates from Taiwan, but some of our secure cloud infrastructure may be located in other countries with strong data protection laws.

When we transfer data internationally, we ensure the receiving country has adequate privacy protections or we use legal mechanisms like standard contractual clauses to maintain your data security.

Your application data and test results never leave our secure testing environment without proper safeguards and your knowledge.

Cookies and Website Data

Our website uses minimal cookies to function properly and remember your preferences. We don't track you across other websites or build advertising profiles.

Essential Cookies

These help our website work correctly, remember your contact form information, and keep any client portal sessions secure. You can't disable these without affecting website functionality.

Analytics Information

We collect basic information about how people use our website to improve it. This data is anonymized and doesn't identify individual visitors.

Changes to This Policy

We update this privacy policy when our practices change or when Taiwan privacy laws require modifications. We'll notify active clients about significant changes via email.

You can always find the most current version on our website. The "Last Updated" date at the top shows when we made the most recent changes.

If you have questions about policy changes or how they affect your projects, just reach out to our team. We're happy to explain what's different and why.

Questions About Your Privacy?

We believe you should understand exactly how your information is handled. If anything in this policy seems unclear, or if you want to exercise your data rights, contact us directly.

Email: info@techra-stream.com
Phone: +88663504366
Address: 201, Taiwan, Keelung City, Xinyi District, Xin'er Rd, 239-2號3樓